Verda Investments Pty Ltd T/as Verdi Property Management (ACN 630 596 280) and its related bodies recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. This Privacy Policy sets out how we collect and manage personal information and the steps we take to protect it.
Verdi Property Management respects your rights to privacy under the Privacy Act 1988 (Cth) (Act) to ensure we handle personal information in accordance with the Act and complies with all of the Act’s requirements in respect of the collection, management and disclosure of personal information, including the Australian Privacy Principles.
This Privacy Policy is intended to inform you about the following:
When used in this privacy policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
Verdi Property Management may collect any of the following information about you if you are a current or prospective vendor, purchaser, rental provider of real estate:
If you are a current or prospective renter for a rental property, Verdi Property Management may collect the following additional information from you:
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
Verdi Property Management collects your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in various ways, including:
Verdi Property Management may also collect information about you from the following third-party sources:
In some cases, we may also collect your information through the use of cookies. When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. It also enables us to keep track of products or services you view so that, if you consent, we can send you news or updates about those products or services. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users movements, and gather broad demographic information.
To some extent you can preserve your anonymity when you deal with Verdi Property Management. You can browse our website without providing any personal information, you can access our real-estate advertising in various publications.
What happens if we can’t collect your personal information?
If you do not provide us with the personal information described above, some or all of the following may happen:
Verdi Property Management collects personal information so that we can perform our business activities and functions and to provide best possible quality of customer service.
We collect, hold, use and disclose your personal information for the following purposes:
Verdi Property Management will not share, sell, rent or disclosed personal information other than as described in this Privacy Policy.
We may disclose your Personal Information:
There are some instances when Verdi Property Management need to provide your Personal Information to third parties. Verdi Property Management may be bound by law to provide your details to government-related bodies, including the Titles Office or the Residential Tenancies Bond Authority.
Sometimes Verdi Property Management may need to outsource some of our administrative and other property-related functions to external organisations such as advertising agencies, signwriters, building and garden maintenance contractors or consultants such as accountants, lawyers, surveyors and other advisors. Other third parties may include web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and other business advisors and consultants. Most of the above organisations are bound by express or implied confidentiality obligations to Verdi Property Management.
Verdi Property Management may also provide your details to third party business partners for the purpose of offering to provide you with products or services provided by Verdi Property Management or these business partners that Verdi Property Management considers relevant to you.
Verdi Property Management does not sell your personal details to other organisations. We may however use the information about you to assist us with internal marketing and research.
We may disclose Personal Information to our related bodies corporate and third-party suppliers and service providers located overseas for some of the purposes listed above.
We take reasonable steps to ensure that the overseas recipients of your Personal Information do not breach the privacy obligations relating to your Personal Information.
We may disclose your Personal Information to entities located outside of Australia, including our data hosting and other IT service providers, who may pass information to secondary data hosting providers located outside of Australia.
Verdi Property Management agents may collect personal information from you directly when you make enquiries about a listing, inspect a property, or ask to receive communications from that agent. If an agent ends their employment with Verdi Property Management, the agent may continue to use your personal information from any new place of employment. Agents are required to only use your personal information for the purpose for which it was collected. If you no longer wish to receive communications from an agent, you should use the opt-out facility in the communication or otherwise contact the agent directly. If you are still not satisfied with the handling of your personal information, you may contact the Office of the Australian Information Commissioner (see contact details below).
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.
You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). Verdi Property Management may charge you a reasonable fee to cover its administrative and other reasonable costs in providing the information to you. Verdi Property Management will not charge for simply making the request and will not charge for making any corrections to your personal information.
Verdi Property Management may not be able to provide access to information in some situations, including:
To obtain access to your personal information:
Alternatively, if you would like to access personal information held about you by the NTD, please contact the NTD on the contact details set out above.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
Verdi Property Management will endeavour to respond to your request to access or correct your personal information within 30 days from your request. If Verdi Property Management refuses your request to access or correct your personal information, Verdi Property Management will provide you with written reasons for the refusal and details of complaint mechanisms. Verdi Property Management will also take steps reasonable in the circumstance to provide you with access in a manner that meets your needs and the needs of Verdi Property Management.
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. We will deal with the complaint in accordance with our then current Complaints Handling Procedure.
At all times, privacy complaints:
We may disclose personal information to our related bodies corporate and third-party suppliers and service providers located overseas for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
We may disclose your personal information to entities located outside of Australia, including the following:
Verdi Property Management will take reasonable steps to ensure information Verdi Property Management collects, uses or discloses is stored in a secure environment that is accessed only by persons authorised by Verdi Property Management so as to prevent interference, misuse, loss, unauthorised access, modification or disclosure. If the personal information is no longer needed for any purpose, Verdi Property Management will take reasonable steps to destroy or permanently de-identify the personal information. Verdi Property Management endeavours to provide a secure environment and a reliable system but you should be aware that there are inherent risks associated with the electronic storage and transmission of information (particularly via the Internet) which cannot be guaranteed to be 100% secure.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website and we are not responsible for the privacy policies or the content of any third-party website. Third party websites are responsible for informing you about their own privacy practices.
If you have any questions about our privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please contact our office using the details set out below.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.
Post: Suite 3, 200 Malop Street, Geelong
Email: admin@verdiproperty.com.au
If we are unable to resolve your complaint within this time, or you are unhappy with the outcome, you may refer your complaint to the Australian Information Commissioner. The Australian Information Commissioner can be contacted at the below details:
The Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 1042
Phone: 1300 363 992
E-mail: enquiries@oaic.gov.au
We may change this Privacy Policy from time to time and any updates will be posted on our websites. This Privacy Policy was last updated on 14 December 2025.