Residential Property Management

1. Introduction

Verda Investments Pty Ltd T/as Verdi Property Management (ACN 630 596 280) recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. This Privacy Policy sets out how we collect and manage personal information and the steps we take to protect it.

Verdi Property Management respects your rights to privacy under the Privacy Act 1988 (Cth) (Act) to ensure we handle personal information in accordance with the Act and complies with all of the Act’s requirements in respect of the collection, management and disclosure of personal information, including the Australian Privacy Principles.

This Privacy Policy is intended to inform you about the following:

• What type of personal information Verdi Property Management collects 
• How Verdi Property Management collects your personal information
• The purposes for which Verdi Property Management uses and discloses that information
• How Verdi Property Management maintains and keeps your personal information secure
• How you may access, correct or update any personal information that Verdi Property Management holds about you, and
• The process for complaining about a breach of privacy.
  

2. What Is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

The types of personal information we may collect include:

• Names, addresses, phone numbers and email addresses
• Dates of birth and identification documents
• Employment and income details
• Rental history, references and application information
• Bank account and payment details
• Emergency contact details
• Photographs, inspection reports and maintenance records

3. How we collect personal information

Verdi Property Management may collect personal information:

• Directly from you (in person, by phone, email, online forms or applications)

From third parties such as:

• Tenancy databases (where permitted by law)
• Previous landlords or property managers
• Employers
• Rental reference providers

• Through our website and digital platforms

• Where required or authorised by law

4. Why we collect personal information

We collect, hold and use personal information for purposes including:

• Assessing rental applications
• Managing residential tenancies and properties
• Communicating with landlords, tenants and contractors
• Arranging inspections, repairs and maintenance
• Processing rent, bonds and other payments
• Complying with legal, regulatory and reporting obligations
• Resolving disputes or complaints
• Improving our services

5. Disclosure of personal information

We may disclose personal information to:

• Property owners and landlords
• Tradespeople and contractors
• IT service providers and property management software platforms
• Financial institutions and payment processors
• Insurance providers
• Government authorities, tribunals or courts (including VCAT)
• Tenancy databases, where lawful and applicable
• Some service providers used by Verdi Property Management may store data overseas (for example, cloud-based software or email systems).

  Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy laws.

Verdi Property Management does not sell personal information.

6. Security of personal information 

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures include:

• Secure electronic systems and password protection
• Restricted staff access to personal information
• Secure disposal or de-identification of information when no longer required

7. Access and correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.

Requests should be made in writing using the contact details below. We may require identity verification before providing access.

8. Complaints 

If you believe Verdi Property Management has breached your privacy, you may lodge a complaint with us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au 

GPO Box 5218, Sydney NSW 1042

E-mail: enquiries@oaic.gov.au

9. Website and cookies

Our website may use cookies and analytics tools to improve user experience and website functionality.

These tools generally do not identify individuals. You can disable cookies through your browser settings if you prefer.

10. Changes to this policy

Verdi Property Management may update this Privacy Policy from time to time. The most current version will be available on our website or upon request.

11. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Verdi Property Management

Address: Suite 3, 200 Malop Street, Geelong

Email: admin@verdiproperty.com.au

What if you are unable to resolve my complaint or concern?

If we are unable to resolve your complaint within this time, or you are unhappy with the outcome, you may refer your complaint to the Australian Information Commissioner. The Australian Information Commissioner can be contacted at the below details:

The Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 1042
Phone: 1300 363 992
E-mail: enquiries@oaic.gov.au

This Privacy Policy was last updated on 16 January 2026.